Jira Service Management

{"xsrfToken":"af9ee2fb6db2172782d449a918889bf9fe7eef8d_lout","branding":{"id":"7","key":"avp","name":"Master Data Portal","portalBaseUrl":"/servicedesk/customer/portal/7"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"WELCOME","sharedPortalName":"ARTHALAND","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"WELCOME","sharedPortalName":"ARTHALAND","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#14611f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d49fd7d-e045-4443-93d1-ea2cae80a76c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWQ4NWQ2Zi0zYjkyLTRhZGItODdlOC0xYTI4YTc3NjIyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkNDlmZDdkLWUwNDUtNDQ0My05M2QxLWVhMmNhZTgwYTc2YyI6WyJyZWFkIl19LCJleHAiOjE3MzY1NDA3OTMsIm5iZiI6MTczNjU0MDE5M30.qIORta3vnQwZPg6XG8Qbnl2J6-C6a7PJhn1-oIH6lSQ&client=39d85d6f-3b92-4adb-87e8-1a28a776227d&height=300&mode=fit","bannerMediaApiFileId":"2d49fd7d-e045-4443-93d1-ea2cae80a76c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"avp","projectId":10007,"serviceDeskId":7,"name":"Master Data Portal","description":"Welcome! You can raise a request for Master Data Portal using the options provided.","portalBaseUrl":"/servicedesk/customer/portal/7","onlyPortal":false,"reqTypes":[{"id":"90","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"For example, Enhancements on SAP, CRM or NAVIS","icon":10528,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[24],"key":""},{"id":"91","name":"Request a change","descriptionHtml":"Instructions:\n1. Provide a clear and concise summary of the change you are requesting. Example: \"Fix incorrect tax calculation on invoices.\"\n2. Attach supporting documents or screenshots if applicable.","callToAction":"Request a change","introHtml":"For example, Fixes or Enhnacements in SAP, CRM and NAVIS","icon":10469,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[24],"key":""},{"id":"89","name":"Request SAP Business Partner","descriptionHtml":"","callToAction":"Request SAP Business Partner","introHtml":"Request a New SAP Business Partner Number","icon":10517,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[24],"key":""},{"id":"85","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":24,"name":"General"}],"orderMapping":{"24":[91,90,89]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf550afd-4d08-307a-a52f-b3d12dab04bf","appLinkName":"","appLinkUrl":"","spaceKey":"AVP","spaceName":"ALCO Vendor Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MDP","serviceDeskId":7,"kbLinkDomainURLs":["https://servicedesk.jira.arthaland.ph","https://arthalandbiz.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MDP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWQ4NWQ2Zi0zYjkyLTRhZGItODdlOC0xYTI4YTc3NjIyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY1NDEzOTMsIm5iZiI6MTczNjU0MDE5M30.ERvcpveL_nRpi9wGm0AjJfNO7Ki0mtwEaQMFmdU8-UE","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"39d85d6f-3b92-4adb-87e8-1a28a776227d","tokenDurationInMins":20}},"reqCreate":{"id":91,"projectId":10007,"form":{"name":"Request a change","descriptionHtml":"Instructions:\n\n1. Provide a clear and concise summary of the change you are requesting. \nExample: "Fix incorrect tax calculation on invoices."\n\n2. Attach supporting documents or screenshots if applicable.","callToAction":"Request a change","intro":"For example, Fixes or Enhnacements in SAP, CRM and NAVIS","instructions":"Instructions:\n\n1. Provide a clear and concise summary of the change you are requesting. \nExample: "Fix incorrect tax calculation on invoices."\n\n2. Attach supporting documents or screenshots if applicable.","icon":10469,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Short description of the change request. Example: \"Fix incorrect receipt computation in SAP module.\"","descriptionHtml":"Short description of the change request. Example: \"Fix incorrect receipt computation in SAP module.\"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Detailed explanation of the change request. Example: \"Receipt computation excludes discount codes in certain scenarios.\"","descriptionHtml":"Detailed explanation of the change request. Example: \"Receipt computation excludes discount codes in certain scenarios.\"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10109","fieldConfigId":"10219","label":"Change Type (Software Application)","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10310","label":"Bug Fix","selected":false,"children":[]},{"value":"10311","label":"Enhancement","selected":false,"children":[]},{"value":"10312","label":"Code Refactor","selected":false,"children":[]},{"value":"10313","label":"Configuration Change","selected":false,"children":[]},{"value":"10314","label":"Others","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10004","fieldConfigId":"10104","label":"Impact","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10000","label":"Extensive / Widespread","selected":false,"children":[]},{"value":"10001","label":"Significant / Large","selected":false,"children":[]},{"value":"10002","label":"Moderate / Limited","selected":false,"children":[]},{"value":"10003","label":"Minor / Localized","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10038","fieldConfigId":"10140","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10006","fieldConfigId":"10106","label":"Change risk","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10007","label":"Critical","selected":false,"children":[]},{"value":"10008","label":"High","selected":false,"children":[]},{"value":"10009","label":"Medium","selected":false,"children":[]},{"value":"10010","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10007","fieldConfigId":"10107","label":"Change reason","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10011","label":"Repair","selected":false,"children":[]},{"value":"10012","label":"Upgrade","selected":false,"children":[]},{"value":"10013","label":"Maintenance","selected":false,"children":[]},{"value":"10014","label":"New functionality","selected":false,"children":[]},{"value":"10015","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10048","fieldConfigId":"10150","label":"Implementation plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10049","fieldConfigId":"10151","label":"Backout plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10050","fieldConfigId":"10152","label":"Test plan","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10046","fieldConfigId":"10148","label":"Planned start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10047","fieldConfigId":"10149","label":"Planned end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10008","fieldConfigId":"10108","label":"Actual start","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"datetime","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:datetime","fieldId":"customfield_10009","fieldConfigId":"10109","label":"Actual end","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/91","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/91","calendarParams":{"firstDay":0,"date":"2025-01-11T04:16:34+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf550afd-4d08-307a-a52f-b3d12dab04bf","appLinkName":"","appLinkUrl":"","spaceKey":"AVP","spaceName":"ALCO Vendor Portal","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MDP","serviceDeskId":7,"kbLinkDomainURLs":["https://servicedesk.jira.arthaland.ph","https://arthalandbiz.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWQ4NWQ2Zi0zYjkyLTRhZGItODdlOC0xYTI4YTc3NjIyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY1NDEzOTQsIm5iZiI6MTczNjU0MDE5NH0.Y_HzALhl6avoLjOymDkKZ25JICq_fVJV9E-AIc0vgo8","targetCollection":"upload-project-10007","endpointUrl":"https://api.media.atlassian.com","clientId":"39d85d6f-3b92-4adb-87e8-1a28a776227d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}