Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request a ticket to IT using the options provided.
SAP Related Concern
Get assistance for SAP problems and questions.
Required fields are marked with an asterisk*
{"xsrfToken":"5f9baee7be2f9466fc2d6a838544db1dc982913a_lout","branding":{"id":"4","key":"itd","name":"Technical Support Portal","portalBaseUrl":"/servicedesk/customer/portal/4","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/4/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#8f7435","headerLinkHoverBGColor":"#8f7435","headerBadgeColor":"#8f7435"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"WELCOME","sharedPortalName":"ARTHALAND","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"WELCOME","sharedPortalName":"ARTHALAND","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#14611f","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/2d49fd7d-e045-4443-93d1-ea2cae80a76c/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWQ4NWQ2Zi0zYjkyLTRhZGItODdlOC0xYTI4YTc3NjIyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjJkNDlmZDdkLWUwNDUtNDQ0My05M2QxLWVhMmNhZTgwYTc2YyI6WyJyZWFkIl19LCJleHAiOjE3NzMxNDU2NTcsIm5iZiI6MTc3MzE0NTA1N30.7FrywcMguXWVgGUT8_gQ-FsREoOT5FoVelXA8vPMxt0&client=39d85d6f-3b92-4adb-87e8-1a28a776227d&height=300&mode=fit","bannerMediaApiFileId":"2d49fd7d-e045-4443-93d1-ea2cae80a76c","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"4","key":"itd","projectId":10003,"serviceDeskId":4,"name":"Technical Support Portal","description":"<p>Welcome! You can raise a request a ticket to IT using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/4","reqTypes":[{"id":"40","name":"Get IT Assistance","descriptionHtml":"","callToAction":"Get IT Assistance","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10745,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10745","groups":[12],"key":""},{"id":"158","name":"Navis & CRM","descriptionHtml":"","callToAction":"Navis & CRM","introHtml":"<p>Get assistance for NAVIS and CRM.</p>","icon":10777,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10777","groups":[12],"key":""},{"id":"126","name":"SAP Related Concern","descriptionHtml":"","callToAction":"SAP Related Concern","introHtml":"<p>Get assistance for SAP problems and questions.</p>","icon":10744,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","groups":[12],"key":""},{"id":"92","name":"Vendor Request","descriptionHtml":"","callToAction":"Vendor Request","introHtml":"<p>Get assistance for Vendor problems and questions.</p>","icon":10746,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10746","groups":[12],"key":""},{"id":"48","name":"Create a post-incident review","descriptionHtml":"","callToAction":"Create a post-incident review","introHtml":"<p>Document and share learnings from an incident so that it doesn't happen again</p>","icon":10523,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[],"key":""},{"id":"191","name":"Cybersecurity Incident & Request","descriptionHtml":"","callToAction":"Cybersecurity Incident & Request","introHtml":"<p>Report incidents or seek cybersecurity support.</p>","icon":10678,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10678","groups":[],"key":""},{"id":"42","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"225","name":"Employee Onboarding and Offboarding Request","descriptionHtml":"","callToAction":"Employee Onboarding and Offboarding Request","introHtml":"","icon":10516,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"49","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"50","name":"Get a wifi access","descriptionHtml":"","callToAction":"Get a wifi access","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10519,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10519","groups":[],"key":""},{"id":"47","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"43","name":"New Laptop or Device","descriptionHtml":"","callToAction":"New Laptop or Device","introHtml":"<p>Need a mobile phone or time for replacement? Let us know.</p>","icon":10534,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10534","groups":[],"key":""},{"id":"56","name":"Offboarding employees","descriptionHtml":"","callToAction":"Offboarding employees","introHtml":"<p>Request for deactivation of accounts for employees.</p>","icon":10553,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"53","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10516,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"44","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"45","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"46","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, changes in stored data within applications (SAP) or alterations in system configurations.</p>","icon":10528,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"41","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[],"key":""},{"id":"52","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"","icon":10513,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""},{"id":"55","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"54","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[],"key":""},{"id":"51","name":"Set up VPN","descriptionHtml":"","callToAction":"Set up VPN","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[],"key":""}],"reqGroups":[{"id":12,"name":"Technical Support"}],"orderMapping":{"12":[40,158,92,126]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf550afd-4d08-307a-a52f-b3d12dab04bf","appLinkName":"","appLinkUrl":"","spaceKey":"ITD","spaceName":"Arthaland Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITD","serviceDeskId":4,"kbLinkDomainURLs":["https://servicedesk.jira.arthaland.ph","https://arthalandbiz.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":4,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ITD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWQ4NWQ2Zi0zYjkyLTRhZGItODdlOC0xYTI4YTc3NjIyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxNDYyNTcsIm5iZiI6MTc3MzE0NTA1NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LmblLwq31OoVhDJAiB9e-up-LdDeaQl742VWNIguCqI","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"39d85d6f-3b92-4adb-87e8-1a28a776227d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":126,"projectId":10003,"issueType":{"id":"10003","name":"[System] Service request"},"form":{"name":"SAP Related Concern","descriptionHtml":"","callToAction":"SAP Related Concern","intro":"<p>Get assistance for SAP problems and questions.</p>","instructions":"","icon":10744,"iconUrl":"https://servicedesk.jira.arthaland.ph/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10744","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components","description":"","descriptionHtml":"","required":false,"displayed":false,"presetValues":["10049"],"values":[{"value":"10032","label":"Active Directory | Entra ID","selected":false,"children":[]},{"value":"10033","label":"Analytics and Reporting Service","selected":false,"children":[]},{"value":"10051","label":"Audio Visual","selected":false,"children":[]},{"value":"10035","label":"Cloud Storage Services","selected":false,"children":[]},{"value":"10036","label":"Data Center Services","selected":false,"children":[]},{"value":"10042","label":"Internal Network","selected":false,"children":[]},{"value":"10041","label":"Jira","selected":false,"children":[]},{"value":"10071","label":"Master Data","selected":false,"children":[]},{"value":"10048","label":"Navis","selected":false,"children":[]},{"value":"10046","label":"Network","selected":false,"children":[]},{"value":"10037","label":"Office 365 - Email and Collaboration Services","selected":false,"children":[]},{"value":"10050","label":"Power Apps - eRFP","selected":false,"children":[]},{"value":"10044","label":"Printers","selected":false,"children":[]},{"value":"10045","label":"Public Website","selected":false,"children":[]},{"value":"10049","label":"SAP","selected":false,"children":[]},{"value":"10040","label":"SharePoint","selected":false,"children":[]},{"value":"10052","label":"Worskstations","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10038","fieldConfigId":"10140","label":"Urgency","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10020","label":"Critical","selected":false,"children":[]},{"value":"10021","label":"High","selected":false,"children":[]},{"value":"10022","label":"Medium","selected":false,"children":[]},{"value":"10023","label":"Low","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10106","fieldConfigId":"10215","label":"Location","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10305","label":"Arthaland Century Pacific Tower","selected":false,"children":[]},{"value":"10306","label":"Arya Residences","selected":false,"children":[]},{"value":"10315","label":"Cebu Exchange","selected":false,"children":[]},{"value":"10307","label":"Lucima Residences, Cebu City","selected":false,"children":[]},{"value":"10308","label":"Savya Financial Center","selected":false,"children":[]},{"value":"10309","label":"Sevina, Binan, Laguna","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/4/create/126","requestValidateBaseUrl":"/servicedesk/customer/portal/4/validate/126","calendarParams":{"firstDay":0,"date":"2026-03-10T20:17:37+0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bf550afd-4d08-307a-a52f-b3d12dab04bf","appLinkName":"","appLinkUrl":"","spaceKey":"ITD","spaceName":"Arthaland Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ITD","serviceDeskId":4,"kbLinkDomainURLs":["https://servicedesk.jira.arthaland.ph","https://arthalandbiz.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzOWQ4NWQ2Zi0zYjkyLTRhZGItODdlOC0xYTI4YTc3NjIyN2QiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAzIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzMxNDYyNTcsIm5iZiI6MTc3MzE0NTA1NywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.LmblLwq31OoVhDJAiB9e-up-LdDeaQl742VWNIguCqI","targetCollection":"upload-project-10003","endpointUrl":"https://api.media.atlassian.com","clientId":"39d85d6f-3b92-4adb-87e8-1a28a776227d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}